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SHIPPING INFORMATION
We ship DHL and USPS to all destinations in the continental
United States. We ship via USPS to
APO addresses, Alaska and Hawaii, P.O. boxes and all around the world.
DHL GROUND
We generally ship items the next business day so orders are received within 3 to 9 business days. We utilize different shipping carriers based upon the weight and size of the shipment for your convenience. Orders placed after 10:00 a.m. (MST) will go out with the next days shipping.
DHL 2nd DAY AIR
Orders placed after 12:00 p.m. (MST) will go out with the next days shipping.
Packages will arrive two days after their ship date, excluding weekends and holidays.
WEEKENDS
Please note that DHL does not deliver on Saturdays or Sundays unless the customer specifies a "Weekend Delivery" which costs an additional $10.00 per package. Call us at 1-877-266-9867 and we will add this option and charge to your order.
MILITARY ADDRESSES
Packages sent to
APO and FPO addresses are shipped via USPS. Expedited service may be available with a street address for an additional charge. Email us for a shipping quote.
SURCHARGES
Unusually large and heavy items may have additional shipping charges. There will be an additional charge of up to $15.00 added to your shipping costs.
INTERNATIONAL SHIPPING
We ship outside of the
United States on a daily basis. Shipping costs will vary according to the destination and the weight of the package. We ship our international packages by way of UPS. All international shipments will have a tracking number and that tracking number is sent to you by email. Expedited 2nd day or 3rd day international airs are not available due to the cost. The shipping cost will not show up on your original order, but will be added after the order is received and your shipment is weighed and calculated. Customs duty and taxes are the responsibility of the recipient. Please email us if you need additional information.
Note: Beyond the Blackboard is not responsible for shipping delays or problems once a package leaves the
United States. Most International deliveries arrive within 8 business days.
CANCELLATIONS
If you have placed an order and would like to cancel it, please contact us immediately at 1-877-266-9867. Unfortunately, we are not able to cancel orders once they have been shipped or at the warehouse. Please refer to our Returns Policies for easy returns.
DAMAGED MERCHANDISE
Please inspect all packages promptly. Any damage must be reported within 14 days for a claim with DHL to be made and a new part/item shipped. If an item is damaged during shipment, please contact us immediately and save all packing materials.
We cannot process a claim after the 14 day time frame for damage claims. It is your responsibility to open and inspect all merchandise UPON RECEIPT to insure no damage has occurred.
We cannot be responsible for delays in shipping due to weather or other DHL delays.
OUT OF STOCK
1. Please call 1-877-266-9867 if you wish to make sure that the items you are ordering are in stock. Thanks to our loyal Colorado customers, many items are leaving our store on an hourly basis. Therefore, an item may be out of stock even though it does not say so on the webpage. Thanks for your understanding. Our stock changes very quickly.
2. If you place an order that contains an out-of-stock item, it is our policy to go ahead and ship the in-stocks items immediately. We will then ship the back-ordered items as soon as they arrive in our store.
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