Shipping & Returns

Shipping

$5.99 flat rate shipping is currently available within the continental U.S.!  One item or ten, it all ships for $5.99!*

Alaska, Hawaii, APO/FPO we offer competitive shipping rates based on weight and size.  Pricing and current shipping options are available at checkout.

*Bulk orders and manufacturer direct ship orders are not eligible for our flat rate shipping offer. 

Curbside Pickup / Local Delivery

Curbside Pickup is available from either of our Colorado stores.  In addition, we offer free delivery if you live within five miles of one of our locations.  These options can be a bit tricky to use on this website but once you figure them out, it's a breeze!  When you get to the checkout screen:

• Enter your shipping address - this helps us know which store you live near!
• Choose Curbside Pickup or Free Delivery (within 5 miles of the store)
• We will contact you when you order is ready for pickup or one of our personnel delivery folks will bring your order right to you door.

Processing & Estimated Shipping Time

We know you’re excited to receive your order! All orders will ship within 1-2 business days (Monday-Friday, excluding holidays). Occasionally an item you love may be out of stock before your order is processed - if this happens, we’ll email you right away with an update! 

Please remember that estimated shipping time varies by method. Unfortunately shipping delays are hard to predict.  Beyond the Blackboard is not responsible for shipping delays due to shipping service internal errors or due to weather.

You can monitor your order using the Order Status button at the bottom of our homepage.

Returns

We want our customers to be 100% thrilled with the items they purchase. If at any time in the next 30 days you are not happy with your purchase, we'll be happy to help you return the item.  Please give us a call at 303-422-5151 or email us at:

playmatters@beyondtheblackboard.com

Christmas / Hanukkah return?  No problem, you have until January 15th to return your holiday items.

Are you returning a Gift?
When returning a gift, you need not worry about whether or not the sender will be informed. We will simply send you an email containing an online Beyond the Blackboard gift certificate for the amount of the item(s) being returned. 

Errors, Defects, or Damaged Items
If there is a problem with your order please give us at call 303-422-5151 or email us at playmatters@beyondtheblackboard.com so we can make it right as quickly as possible. If a product is found to be defective, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it.

Important Notes About Returns & Exchanges
Returned product must be in "as-new" condition in its original packaging to receive full refund.  Please pack your items carefully, damages due to inadequate packaging on the customer's end will be limited to a store credit. 

Return shipping charges will be deducted from your refund.